Computers in the Workplace

 

Information systems will continue to evolve in the next decade. As mentioned by Vahid & Lysecky (2017), “is a collection of hardware, software, and networks that people use to create, store, organize, and distribute information" (Chapter 9).  I currently work for the telecommunications industry, and we heavily use computers in our daily work life. From PCs to iPads and other mobile devices, technology is the core of our business in how we make sure our customers, and employees included stay connected with their loved ones through the sales and offering of mobile network solutions. I personally use my work laptop every day to check emails from my boss and to stay updated on any new promotion that we are launching, also we do weekly zoom calls for our district to make sure we stay connected and current with district sales objectives, operations and company-wide expectations. With our iPads our frontline team uses them to execute transactions and to look up customers account securely and efficiently. The iPads are also used as terminals to take mobile payments as well.

While I have worked for my current company for almost a decade, I can attest to how the evolution of technology has impacted our business. Initially we had workstations with desktops that felt like we were anchored to that station for most of the day since that was our primary tool used to assist customers. As years went by and mobile technology began to grow past the traditional cell phone and lead to tablets and IoT devices we began to evolve our interaction model to reflect with new technology that was launching. We wanted to shift our focus from using tethered workstations to using iPads so that we were mobile for the customer and were able to assist them anywhere in the store, facilitating better communication and enhance in-store experience.

In the next decade I feel like technology will continue to evolve and become more mobile. This pandemic has taught me that working remote might be utilized more in the future. Even though consumers still prefer visiting stores or coming in for face-to-face communication I feel like that will become more minimized as technology advances.

Reference

Vahid, F., & Lysecky, S. (2017). Computing technology for all. Retrieved from zybooks.zyante.com/